Training and Assessment Strategy-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set MSL gouging and shaping MEM05009 Perform

gouging and shaping MEM05009 Perform automated thermal cutting MEM05010 Apply fabrication

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTWEB441 Produce basic client-side script ICTWEB444 Create responsive website layouts ICTWEB442 Produce interactive web animation ICTWEB440 Use web authoring tools * We can develop additional elective units that are not listed on request (Please contact us for further information)

forming and shaping techniques MEM05012 Perform routine manual metal arc welding MEM05014 Monitor quality of production welding/fabrications MEM05049 Perform routine gas tungsten arc welding MEM05050 Perform routine gas metal arc welding MEM05052 Apply safe welding practices MEM12007 Mark off/out structural fabrications and shapes MEM18055 Dismantle

Core units HLTSTE003 Sterilise loads HLTWHS003 Maintain work health and safety Elective units BSBOPS401 Coordinate business resources BSBMED301 Interpret and apply medical terminology appropriately BSBMED401 Manage patient recordkeeping system CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCCCS014 Provide brief interventions HLTCCD003 Use medical terminology in health care * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set MSL gouging and shaping MEM05009 PerformYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.