Training and Assessment Strategy-AURSS00031 Automotive LNG Service and Repair Skill Set NUR aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

development and wellbeing HLTAID004 Provide an emergency first aid response in an education and care setting HLTWHS001 Participate in workplace health and safety Elective Units BSBLED401 Develop teams and individuals CHCECE036 Provide experiences to support children’s play and learning CHCECE042 Foster holistic early childhood learning

locate and protect underground services RIICCM203E Read and interpret plans and job specifications RIICCM205F Carry out manual excavation RIICCM207E Spread and compact materials manually RIICOM201E Communicate in the workplace RIISAM203E Use hand and power tools RIISAM204E Operate small plant and equipment RIIWHS201E Work safely and follow WHS policies and procedures Elective units CPCCCM2007 Use explosive power tools RIICCM208E Carry out basic levelling CPCCWHS2001 Apply WHS requirements

pastries and breads Group B Additional Electives SITHFAB002 Provide responsible service of alcohol SITHFAB004 Prepare and serve non-alcoholic beverages SITHFAB005 Prepare and serve espresso coffee SITXWHS002 Identify hazards

Core units AHCIRG219 Assist with low volume irrigation operations AHCIRG221 Assist with pressurised irrigation operations AHCWHS202 Participate in workplace health and safety processes Electives AHCIRG220 Assist with surface irrigation operations AHCIRG222 Assist with pump and flow control device operations AHCSOL203 Assist with soil or growing media sampling and testing AHCWRK211 Participate in environmentally sustainable work practices AHCDRG202 Maintain drainage systems AHCMOM203 Operate basic machinery and equipment AHCWRK212 Work effectively in industry AHCWRK213 Participate in workplace communications AHCWRK216 Provide information on products and services CPCPCM2040 Read plans

Training and Assessment Strategy-AURSS00031 Automotive LNG Service and Repair Skill Set NUR aggressive or abusive customers SIRXCEG009You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.