select and prepare instruments
Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account * We can develop additional elective units that are not listed on request (Please contact us for further information)
Units of competency SIRXMKT002 Use social media to engage customers SIRXCEG006 Provide online customer service BSBXCS303 Securely manage personally identifiable information and workplace information ICTWEB304 Build simple web pages * We can develop additional elective units that are not listed on request (Please contact us for further information)
health and environment policies and procedures FWPCOR4203 Monitor quality and product care procedures Elective units FWPCOT4205 Coordinate log debarking operations FWPSAW4202 Plan and monitor saw log operations FWPSAW4205 Plan and monitor timber conversion TLID4032 Plan and conduct specialised lift FWPSAW4206 Monitor output timber for optimum volume and value recovery FWPSAW4207 Optimise timber production for volume and value recovery HLTAID014 Provide Advanced First Aid BSBESB407 Manage finances for new business ventures BSBINS402 Coordinate workplace information systems BSBLDR413 Lead effective workplace relationships BSBLDR414 Lead team effectiveness * We can develop additional elective units that are not listed on request (Please contact us for further information)
Core units BSBCRT512 Originate and develop concepts BSBXCS402 Promote workplace cyber security awareness and best practices BSBXTW401 Lead and facilitate a team ICTICT517 Match ICT needs with the strategic direction of the organisation ICTICT532 Apply IP
Learning and Assessment Kit-ICTNWK554 Manage enterprise virtual computing environments SIR select and prepare instrumentsOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to