SCORM Compliant Package-VU23492 Participate in extremely familiar spoken exchanges FWP Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

canopies and side curtains CPCPCM2043A Carry out WHS requirements CPCPGS3046A Install LPG systems in caravans

Core units AHCWHS401 Maintain work health and safety processes AHCWRK403 Supervise work routines and staff performance BSBHRM415 Coordinate recruitment and onboarding BSBLDR414 Lead team effectiveness Elective units AHCWRK401 Implement and monitor quality assurance procedures AHCBUS408 Operate within a budget framework AHCBUS517 Monitor and review business performance AHCCHM404 Develop procedures to minimise risks in the use of chemicals AHCCHM405 Plan and implement a chemical use program AHCIRG437 Schedule irrigations AHCPCM507 Diagnose plant health problems BSBOPS403 Apply business risk management processes AHCBIO401 Plan and implement a biosecurity program AHCBUS407 Cost a project * We can develop additional elective units that are not listed on request (Please contact us for further information)

health prevention and promotion programs CHCMHS010 Implement recovery oriented approaches to complexity CHCMHS011 Assess and promote social

Core units HLTAID003 Provide first aid MSFGG2014 Cut thin glass by hand MSFGG2015 Process glass by basic machines MSFGG3039 Manually move glass MSFGN2001 Make measurements and calculations MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team Elective units MSMWHS200 Work safely MSFGG2013 Move single glass sheets by mechanical means MSFGG3023 Apply and handle films MSFGG3024 Form glass MSFGG3025 Apply patterns and designs to glass MSFGG3033 Install shower screens MSFGG3034 Install residential windows and doors MSFDG3002 Prepare and install architectural engineered leadlight and stained glass MSFDG3003 Paint and fire glass BSBWHS401 Implement and monitor WHS policies

SCORM Compliant Package-VU23492 Participate in extremely familiar spoken exchanges FWP Core units BSBDIV501 Manage diversity* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.