Vocational Placement Kit-FNS41420 Certificate IV in General Insurance AUM equipment and machinery AUMFBM001 Prepare

equipment and machinery AUMFBM001 Prepare and process automotive materials and components Electives AUMAFA001 Apply for jobs and undertake job interviews AUMATK013 Monitor and maintain automotive equipment AUMFQM001 Apply continuous improvement in automotive manufacturing * We can develop additional elective units that are not listed on request (Please contact us for further information)

select and induct staff SITXCCS008 Develop and manage quality customer service practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FSKLRG004 Use short and simple strategies for work-related learning Elective units FSKNUM007 Use simple data for work FSKLRG007 Use strategies to identify job opportunities FSKNUM003 Use whole numbers and halves for work FSKNUM004 Locate

Units of competency SIRXMKT002 Use social media to engage customers SIRXCEG006 Provide online customer service BSBXCS303 Securely manage personally identifiable information and workplace information ICTWEB304 Build simple web pages * We can develop additional elective units that are not listed on request (Please contact us for further information)

Vocational Placement Kit-FNS41420 Certificate IV in General Insurance AUM equipment and machinery AUMFBM001 PrepareA work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.