Learning and Assessment Kit-BSBOPS505 Manage organisational customer service MEM MEM12002B Perform electrical/electronic measurement MEM12004B

MEM12002B Perform electrical/electronic measurement MEM12004B Perform precision electrical/electronic measurement MEM18055B Dismantle

Core units BSBCMM211 Apply communication skills BSBTEC201 Use business software applications BSBWHS211 Contribute to health and safety of self and others FNSINC311 Work together in the financial services industry Elective units FNSACC323 Perform financial calculations FNSFLT212 Develop and use savings plans FNSFLT213 Develop knowledge of debt and consumer credit BSBTEC302 Design and produce spreadsheets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units VU23529 Analyse and participate in complex conversations VU23540 Present and listen to complex oral presentations in an employment or professional context Specilisation Units (2) BSBWRT411 Write complex documents VU23544 Critically read and write complex descriptive texts in a professional context General Electives (4) BSBTEC302 Design and produce spreadsheets BSBINS302 Organise workplace information BSBTEC301 Design and produce business documents BSBTWK401 Build and maintain business relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBDES502 Establish

fitness or recreation sessions SISXCAI004 Plan and conduct programs SISXCCS001 Provide quality service SISXEMR001 Respond to emergency situations Elective units BSBADM307 Organise schedules BSBADM311 Maintain business resources BSBCRT301 Develop and extend critical thinking skills BSBFIA303 Process accounts payable and receivable BSBINM301 Organise workplace information BSBWOR204 Use business technology * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSBOPS505 Manage organisational customer service MEM MEM12002B Perform electrical/electronic measurement MEM12004BOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to