SCORM Compliant Package-CHCGRP001 Support group activities PSP ethics and privacy policies in

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming technique ICTSAS432 Identify and resolve client ICT problems Elective units ICTNWK420 Install and configure virtual machines ICTNWK421 Install

Units of competency BSBTEC202 Use digital technologies to communicate in a work environment BSBDAT201 Collect and record data SIRXCEG002 Assist with customer difficulties SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

set up and test computing devices UEECS0029 Set up and configure basic local area network (LAN) UEECS0033 Use engineering applications software on personal computers UEEDV0001 Assemble and connect telecommunication frames and cabinets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSTGN3003 Estimate and cost job SITXCCS006 Provide service to customers AHCMER401 Coordinate customer service and networking activities AHCMER301 Process customer complaints AHCMER407 Provide irrigation sales and service MEM12024 Perform computations SIRXCEG003 Build customer relationships and loyalty SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWOR203 Work effectively with others RIICOM201E Communicate in the workplace RIIENV201E Identify and assess environmental and heritage concerns RIINHB201E Load

SCORM Compliant Package-CHCGRP001 Support group activities PSP ethics and privacy policies in* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.