Unit Knowledge Guide-AURSAA001 Process customer complaints in an automotive workplace TLI engaging and compliant classroom or

engaging and compliant classroom or webinar delivery of the qualification

Formative assessments within the learner guide help VET trainers and teachers identify concepts that students are struggling to understand

This is to ensure each component of the learning resources demonstrate relevance and currency in the industry and meet training package and regulatory compliance requirements

This document assists trainers to deliver effective

no annual or ongoing fees

Unit Knowledge Guide-AURSAA001 Process customer complaints in an automotive workplace TLI engaging and compliant classroom orOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner