SCORM Compliant Package-CHCCCS019 Recognise and respond to crisis situations Learner Resources (Q) ethics and privacy in an

ethics and privacy in an ICT environment ICTICT502 Develop detailed component specifications from project specifications ICTNWK514 Model preferred system solutions ICTPRG425 Use structured query language ICTPRG509 Build using rapid application development ICTSAD501 Model data objects ICTSAD502 Model data processes ICTSUS601 Integrate sustainability in ICT planning and design projects Elective units ICTICT509 Gather data to identify business requirements ICTICT517 Match ICT needs with the strategic direction of the organisation ICTPMG501 Manage ICT projects ICTPRG503 Debug and monitor applications ICTSAD506 Produce a feasibility report ICTWEB502 Create dynamic web pages ICTTEN516 Produce technical solutions from business specifications ICTSAS505 Review and update disaster recovery and contingency plans ICTPRG502 Manage a project using software management tools ICTWEB501 Build a dynamic website ICTNWK504 Design and implement an integrated server solution * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CPCCVE1011 Undertake a basic construction project CUAACD201 Develop drawing skills to communicate ideas CUAWHS312 Apply work health and safety practices CUADES201 Follow a design process CUASMT413 Develop and implement production work plans CUAACD314 Make scale models BSBCMM411 Make presentations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTAAP001 Recognise healthy body systems HLTHPS006 Assist clients with medication * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXSLS004 Drive sales results (c) SIRXMGT005 Lead the development of business opportunities (c) BSBWHS521 Ensure a safe workplace for a work area (simulated) * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-CHCCCS019 Recognise and respond to crisis situations Learner Resources (Q) ethics and privacy in an* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.