Learning and Assessment Kit-SHBBNLS011 Use electric file equipment for nail services PSP Core units CPCCCM2012 Work safely

Core units CPCCCM2012 Work safely at heights CPCPCM2039 Carry out interactive workplace communication CPCPCM2040 Read plans

BSBWRT301 Write simple documents

top rope climbing SISXCCS001 Provide quality service SISOCLM001 Top rope climb single pitches

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account * We can develop additional elective units that are not listed on request (Please contact us for further information)

select and induct team members SIRXTAD002 Develop the retail frontline SIRXMGT002 Lead a frontline team * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SHBBNLS011 Use electric file equipment for nail services PSP Core units CPCCCM2012 Work safelyOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to