Assessment Kit-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour AMP Core units MEM16006 Organise and

Core units MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM22001 Perform engineering activities MEM22002 Manage self in the engineering environment MEM30007 Select common engineering materials MEM30012 Apply mathematical techniques in a manufacturing engineering or related environment MSMENV272 Participate in environmentally sustainable work practices Electives MEM09229 Read and interpret technical engineering drawings MEM11011 Undertake manual handling MEM12002 Perform electrical/electronic measurement MEM12003 Perform precision mechanical measurement MEM12023 Perform engineering measurements MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM13019 Undertake work health and safety activities in the workplace MEM09155 Prepare mechanical models for computer-aided engineering (CAE) MEM12025 Use graphical techniques and perform simple statistical computations MEM13015 Work safely and effectively in manufacturing and engineering MEM13020 Supervise work health and safety in an industrial work environment MEM14006 Plan work activities MEM15011 Exercise external quality assurance MEM15012 Maintain/supervise the application of quality procedures MEM16010 Write reports MSMENV672 Develop workplace policy and procedures for environmental sustainability MEM234028 Produce and manage technical documentation MEM234029 Produce and manage technical publications MEM234036 Apply configuration management procedures in engineering project management MEM234037 Perform maintenance-related integrated logistic support management activities MEM234038 Apply systems engineering procedures to engineering design project management MEM09011 Apply basic engineering design concepts * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBMED301 Interpret and apply medical terminology appropriately CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTAHA027 Assist with an allied health program HLTAHA049 Recognise impact of health conditions HLTINF006 Apply basic principles and practices of infection prevention and control HLTWHS001 Participate in workplace health and safety Elective units CHCAGE007 Recognise and report risk of falls CHCAGE011 Provide support to people living with dementia CHCCCS002 Assist with movement CHCCCS006 Facilitate individual service planning and delivery CHCCCS020 Respond effectively to behaviours of concern * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units TLIB0002 Carry out vehicle inspection TLIC1051 Operate commercial vehicle TLID0020 Shift materials safely using manual handling methods TLIF0025 Follow work health and safety procedures TLIF2010 Apply fatigue management strategies Elective units TLIC0033 Apply low risk heavy vehicle driving behaviours TLIC3003 Drive medium rigid vehicle TLIC3004 Drive heavy rigid vehicle TLIC3063 Operate vehicle carrying special loads TLIC4006 Drive multi-combination vehicle TLID0015 Load and unload goods/cargo TLIE3028 Complete a work diary in the road transport industry TLIF0021 Administer the implementation of fatigue management strategies TLIH0006 Plan and navigate routes TLIJ3005 Sample

assemble and dismantle utilities industry components UEECD0020 Fix and secure electrotechnology equipment UEECD0024 Implement and monitor energy sector WHS policies and procedures UEECD0027 Participate in development and follow a personal competency development plan UEECD0042 Solve problems in ELV single path circuits UEECD0051 Use drawings

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Assessment Kit-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour AMP Core units MEM16006 Organise andOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of