Learner Guide-CPCCCO2013 Carry out concreting to simple forms NWP Units of competency SIRXCEG002 Assist

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs to meet legislative requirements Elective units BSBWRT401 Write complex documents BSBSUS401 Implement and monitor environmentally sustainable work practices BSBRES411 Analyse and present research information BSBPMG522 Undertake project work BSBITU402 Develop and use complex spreadsheets BSBFIA412 Report on financial activity BSBADM405 Organise meetings BSBCMM401 Make a presentation BSBCUS402 Address customer needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

present and debate ideas CUAWHS302 PApply work health and safety practices Elective Units CUAANM301 Create 2D digital animations CUAANM302 Create 3D digital animations CUADIG301 Prepare video assets CUASOU304 Prepare audio assets CUADIG403 Create user interfaces BSBCON401 Work effectively in a business continuity context BSBCRT301 Develop and extend critical and creative thinking skills BSBADM405 Organise meetings BSBCMM401 Make a presentation BSBEBU401 Review and maintain a website * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCBIO204 Follow site biosecurity procedures AHCWHS201 Participate in work health and safety processes AHCWRK204 Work effectively in the industry AHCWRK205 Participate in workplace communications Elective units AHCNSY205 Pot up plants AHCNSY206 Care for nursery plants AHCNSY207 Undertake propagation activities AHCCHM201 Apply chemicals under supervision AHCMOM203 Operate basic machinery and equipment AHCPHT214 Support horticultural crop harvesting AHCPHT215 Plant horticultural crops AHCPHT218 Carry out post-harvest operations AHCBIO203 Inspect and clean machinery for plant

Core units AHCAGB519 Plan and monitor production processes AHCBUS516 Develop and review a business plan AHCBUS517 Monitor and review business performance Elective units BSBADM504 Plan and implement administrative systems BSBPRC504 Manage a supply chain BSBRSK501 Manage risk BSBWHS513 Lead WHS risk management BSBWHS518 Manage WHS hazards associated with maintenance and use of plant BSBWOR501 Manage personal work priorities and professional development TLIR4002 Source goods/services and evaluate contractors * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-CPCCCO2013 Carry out concreting to simple forms NWP Units of competency SIRXCEG002 AssistOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce