Learner Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Learner Resources (Q) Detailed assessor guides

Detailed assessor guides

engaging and compliant classroom delivery of the qualification

Core units VU23489 Recognise letters of the alphabet and their sounds in extremely familiar words VU23490 Use extremely familiar strategies to participate in learning VU23491 Recognise and copy extremely familiar words VU23492 Participate in extremely familiar spoken exchanges VU23493 Recognise

Units of competency CHCYTH011 Work effectively with young people and their families CHCCOM002 Use communication to build relationships CHCPRP003 Reflect on and improve own professional practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

ACSF level descriptors to determine learner proficiency

Learner Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Learner Resources (Q) Detailed assessor guidesOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce