Training and Assessment Strategy-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set CPP Core units VU22411 Research pathways

Core units VU22411 Research pathways and produce a learning plan and portfolio Speaking and Listening (1) VU23529 Analyse and participate in complex conversations Reading and Writing (1) VU23531 Read and write complex transactional texts Language Skills (2) VU23530 Give and respond to complex spoken texts VU23533 Read and write complex creative texts General Electives (3) VU23571 Research significant events in Australian history VU23574 Research current issues VU22446 Design and review a project * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIIGOV401D Apply

machinery and equipment AHCNSY403 Plan a growing-on program BSBOPS304 Deliver and monitor a service to customers BSBOPS403 Apply business risk management processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCDIS006 Develop and promote positive person-centred behaviour supports CHCDIS002 Follow established person-centred behaviour supports * We can develop additional elective units that are not listed on request (Please contact us for further information)

operate and troubleshoot medium enterprise routers ICTNWK508 Install

Training and Assessment Strategy-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set CPP Core units VU22411 Research pathwaysYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.